Privacy statement

The Hotel Ambasador accommodation unit undertakes to protect and respect the confidentiality of the personal data you entrust to us. This document contains important information about how we use the data collected. It describes how we collect, use, process and transmit the data you give us when you access and use our booking system. Those who access and use our booking system will be referred to as "users".
We invite users to carefully read this document called "Privacy Statement". The user expresses his will freely and voluntarily regarding the provision of his personal data or that of third parties to the Hotel Ambasador accommodation unit.
By the phrases "booking system", "booking engine", "system", "website", "platform", "application", "web application", "services", "online services", we refer to all online pages and the services we operate on the site https://hotel-ambasador.pynbooking.direct/, except in cases mentioned as such. By accessing the platform and providing us with your data, you agree to our Privacy Statement as described herein. The Statement may change from time to time, so we advise you to check accordingly to ensure you are up to date with the latest version.

Terms used

By the terms "we", "ours, ours, ours", we refer to the accommodation unit Hotel Ambasador.
Data Controller: the Hotel Ambasador accommodation unit operates the reservation system through a data processor, as explained below. According to the GDPR regulations, the accommodation unit is the data controller and the one that determines the purpose and means with which data processing is carried out.

Accommodation unit Hotel Ambasador
Company: SC BAF MAMAIA SRL
Address: Mamaia, Hotel Ambasador Mamaia, Romania
ID: RO 15440999
Reg. no.: J13/1591/2003

Phone: 0040 757049135; email: hotel@ambasadormamaia.ro

Data processor
PNYBOOKING operates the reservation system for the Hotel Ambasador accommodation unit and is committed to protecting the confidentiality of data provided by system users. PYNBOOKING is the data processor. PYNBOOKING is authorized by the Hotel Ambasador accommodation unit to process the data on its behalf.

PYNBOOKING NET SRL
Address: Bucharest, Str. Decebal, No. 12
ID: RO 32956788

PYNBOOKING is a hotel management tool used by those who own and/or manage accommodation units to allow users to make and manage online bookings. This document refers to PYNBOOKING's processing of personal data collected by accommodation units that use the PYNBOOKING reservation system.

1.      What kind of personal data is requested from users

Accommodation units that use PYNBOOKING ca booking engine or management software collect and store the information users provide when making a reservation. They are asked for their name, address, telephone number and email address, financial details for payment execution when pre-paying, and the names of guests traveling with them. They may also include the IP address. This information is necessary, mandatory (unless otherwise specified in the dedicated fields) to operate the request made by the user and is stored in the PYNBOOKING system in order to process the reservation. If the user refuses to provide them, the request cannot be executed. Users may be contacted by those who manage the accommodation in connection with the booking. Their personal data is also stored after their stay, but will only be kept for as long as necessary in accordance with legal obligations.

 

 

2.      Personal data processed directly by third parties

If users provide financial information (bank card data), it will be processed directly by providers that have PCI level 1 certifications (euplatesc.ro, paypal, autorize.net).

 

3.      Personal data of third parties (reservations for companions, friends, family members, etc.)

In the event that the user provides the data to a third party, it is assumed that he has the consent of the third party and that he has given him the information in this Privacy Statement, the controller and the data processor being exempted from any responsibility in this regard. However, we can carry out additional checks, taking appropriate measures in accordance with the legislation in force.

 

4.      The purpose of using personal data

5.      Duration of retention of personal data

The data is retained for the period of time necessary to fulfill the previously listed objectives, except in cases where it is needed for a longer period, and this is permitted by law, or except in cases where the user requests their deletion, withdrawing his consent . The criteria to determine the duration are:

 

 

 

6.      Use of users' social media accounts

In the event of registration or connection through a user account of a social network platform, we may collect and access various information from the user's profile on that social network for internal administrative purposes and/or the purposes previously indicated.

 

7.      Security procedures

In accordance with the General Data Protection Regulation (GDPR), PYNBOOKING ensures the reasonable fulfillment of the necessary procedures to prevent unauthorized access and improper use of personal data. We use appropriate systems and procedures to protect and keep secure the information submitted to us. We also use technical and security procedures and physical restrictions to prevent access to and use of personal data on our servers. Only authorized personnel have access to personal data and only during the performance of their duties.

The data is processed in such a way as to ensure its security and combat the risk of being modified, lost, processed or accessed illegally, depending on the nature of the technology, the information stored and the risks to which it is exposed.

 

8.      User control and rights over personal data

Users have the right to access the data stored by the accommodation units at which they made reservations via the PyNBOOKING system. In order to do this, the accommodation unit where they made the reservation through the PYNBOOKING system will be contacted.

Users have the right to request the deletion of the data provided at any time.

Users have the right to modify any incomplete or invalid data.

Users have the right to request the deletion of data when it is no longer necessary for the purposes for which it was collected and stored.

Users have the right to confirm the revocation of the consent.

Users have the right to obtain the limitation of data processing when the conditions regarding the regulation of personal data processing allow it.

Users have the right to request the portability of their data.

Users will also be informed that at any time they can submit a complaint regarding the protection of their personal data to the relevant authorities.

 

9.      Reviews, ratings, feedback

Users may be asked to provide feedback on the quality of the accommodation services once the stay has ended in order to improve the services. The user's email address will be used for this purpose. If you complete a review, it may be published on the accommodation unit's website, Facebook, Twitter or Google Plus page. No details of the user's identity will be published. The storage of users' information may be necessary to fulfill the obligations that the accommodation unit has towards them.

 

10.   Legitimate interest in processing user data

We may use user information for legitimate purposes, such as administrative, fraud detection, or legal purposes.

The processed data that we request to fulfill the purposes listed above cannot be used without the user's consent. Also, if the user withdraws his consent, this fact will not affect the legality of the previous processing of his data. To revoke the consent, the user must contact us through the aforementioned channels. Similarly, in those cases where it is necessary to process a user's data for the fulfillment of a legal obligation or for the execution of a contractual relationship between us and the user, the data processing will be legitimate as it is necessary to achieve the respective objectives.

 

11.   Cookies

The term "cookie" defines a small amount of information placed in the web browser on the computer or mobile device that users use. Cookies are used to facilitate the booking process and contain information such as the search dates and the language in which the booking is made. There is a difference between temporary and long-lasting cookies. The temporary ones will only exist until the web browser is closed. The permanent ones are used for a longer time and are not deleted automatically when the browser is closed. We use persistent cookies in Google Analytica to analyze traffic and visitor behavior. By using the PYNBOOKING website or making reservations through PYNBOOKING, you consent to the use of cookies as described above.

 

12.   Use of the Services by minors

The Services are not directed to individuals under the age of 18, and we do not ask them to provide personal data.

 

13.   Disclosure of personal data

Personal data will be used and disclosed in the following cases:

14.   User Obligations

The user guarantees that he is legally responsible, in full mental faculties and that the information provided is real, valid, complete and current. The user is solely responsible for the veracity of the communicated data and undertakes to update the information when necessary.

The user undertakes to inform the third parties whose personal data he provides when appropriate about the information in this document. It also undertakes to obtain the approval of third parties regarding the provision of personal data for the purposes outlined above.

The user is responsible for false or invalid information provided through the website and for any direct or indirect damages caused to us or third parties.